Help Desk Tier 2 Technician Job Description
Job Overview
National Networks, LLC is a leading company in our industry in the region. We're now hiring a Help Desk Tier 2 Technician to help us keep growing. If you're excited to be part of a winning team, National Networks, LLC is a perfect place to get ahead. You'll be glad you applied to National Networks, LLC
Responsibilities for Help Desk Tier 2 Technician
- Highly Proficient in working within a Ticketing System, like AutoTask or ConnectWise.
- Manage Tier 2 Help Desk tickets in a timely manner
- Expert level in Verbal Communication, while driving Technical Issues to Resolution.
- Certified Knowledge & Experience of Windows and Cloud-based Technologies.
- Two (2+) Plus Years in an IT Help Desk or NOC Support Team Environment
- Intermediate knowledge of firewalls, routers, layer 2/3 switches, and other networking devices.
- Intermediate knowledge of all Microsoft Server Operating Systems and Networks.
- Document customer interactions
- Experience in working among a team, knowing when to ask for help.
- Escalate issues to the next Tier with next level of difficulty
- Install, make changes and repair computer hardware and software
- Certifications (A+, Net+, CCNA, MCSE) are a plus!
Qualifications for Help Desk Technician
- Microsoft Certified Systems Engineer designation, preferred
- 2+ years of experience working in a help desk environment
- Flexibility to work a variety of shifts with minimal notice
- Available to work regular overtime
- Proficiency with a MAC and IOS computers
- Excellent oral communication skills
- Detail oriented in order to keep detailed notes on tickets
- Highly organized to keep Help desk tickets order
- Ability to diagnose and resolve basic computer technical issues
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Compensation package:
Experience level:
Schedule:
Education:
- High school or equivalent (Preferred)
Ability to Relocate:
- Nederland, TX 77627: Relocate before starting work (Required)
Work Location: In person