About The True Gem:
The True Gem is a jewelry retailer dedicated to providing exceptional customer service and offering high-quality, ethically sourced jewelry. We are committed to creating a welcoming and inclusive environment for both our customers and our team members.
Position Summary:
The Receptionist is the first point of contact for customers visiting The True Gem. This role is crucial in ensuring a positive first impression and providing exceptional customer service. The Receptionist will handle a variety of administrative and clerical tasks to support the daily operations of the store Tuesday - Saturday.
Roles and Responsibilities:Customer Service:
- Greet and welcome customers as they enter the store.
- Answer and direct phone calls in a polite and friendly manner.
- Assist customers with inquiries, providing information about products and services.
- Maintain a tidy and presentable reception area.
Administrative Support:
- Manage and organize appointment schedules for customers and staff.
- Maintain customer records and update information as needed.
- Assist with data entry and other administrative tasks as assigned.
Sales Support:
- Provide basic product information to customers.
- Assist in the preparation and coordination of special events and promotions.
- Support the sales team with clerical tasks, such as printing and organizing materials.
Store Operations:
- Ensure the reception area is clean, organized, and well-maintained.
- Follow all company policies and procedures.
Qualifications:
- Proven experience as a receptionist or in a similar customer service role.
- Excellent communication and interpersonal skills.
- Proficient in Google Workspace and/or Salesforce.
- Strong organizational and multitasking abilities.
- Ability to work independently and as part of a team.
- Professional appearance and demeanor.
Preferred Skills:
- Previous experience in the retail or jewelry industry.
- Knowledge of customer relationship management (CRM) systems.
- Some basic knowledge of jewelry and gemstones.
Working Conditions:
- Must be able to work flexible hours, including Saturdays and holidays.
- Ability to stand for long periods and lift up to 25 pounds.
To Apply:
Please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining The True Gem team.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation package:
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Dallas, TX 75204 (Required)
Ability to Relocate:
- Dallas, TX 75204: Relocate before starting work (Required)
Work Location: In person