About Us
At Heartland, we are focused on results, not corporate politics. We foster a harmonious work environment where associates feel like family. We strive to be the employer of choice, and believe all of our associates should have fun at work! We are hardworking – but not at the expense of our families. At Heartland, you will find an entrepreneurial environment where we take the time to educate, coach and lead employees into further opportunities within our company. We want all of our associates to enjoy a good work-life balance and are welcomed in our environment. We strive to show our employees that they are more than just a number and viewed as an integral part of our organization.
Heartland recognizes the importance of a quality benefits package, not only to our associates, but to their families. That’s the Heartland way. Our generous benefit package includes (but is not limited to) Paid Time Off, Health Insurance, Life Insurance, Long Term Disability, Employee Assistance Program, and two retirement plans.
At Heartland, we go out of our way to make our associates feel at home and celebrate their achievements and contributions to the company. Our environment consists of several appreciation events throughout the year and we encourage every employee, near & far, to join us with their families to enjoy good food, fun and comradery. Our benefits package, appreciation events, and fun work environment go above industry standard. We want our employees to feel like family – so we treat them like family.
Claims Clerk
Primary Responsibility
Provide assistance and communicate effectively with claimants, coworkers, and the adjusters in claims handling.
Essential Functions & Responsibilities
- Provide assistance and communicate effectively with coworkers, and the adjusters in claims handling.
- Process unidentified mail.
- Set up new claims for Workers’ Compensation and Property loss claims.
- Preparing copy work for hearings and state ordered medical exams.
- Process manual miscellaneous payments.
- General clerical mailing functions, i.e. printing, stuffing envelopes, looking up tracking information, etc…
- Monitoring the Fraud Hotline for voicemails.
- Sending & receiving files to the Division via SFTP functions.
- Sending & receiving files to a vendor partner for bill review processing.
Additional Functions & Responsibilities
- Referral and importing of Peer Reviews and case management assignments.
- Assist adjusters and supervisors with special projects.
Required Qualifications
- High school diploma or equivalent
- One year experience in an office/clerical environment
Preferred Qualifications
- Bilingual skills in English/Spanish.
- Previous experience in workers' compensation claims.
Knowledge, Skills & Abilities
- Basic to intermediate knowledge and understanding of Microsoft Office Word, Excel and Outlook.
- Strong attention to detail.
- A high degree of accuracy.
- Ability to work within and meet timed deadlines.
- Excellent communication skills both verbal and written.
- Ability to manage multiple tasks.
- Ability to manage time and work efficiently.
- Ability to provide exceptional customer service.