Summary:
Responsible for supporting external and internal customers with technical support, including diagnostic capabilities, product, and mechanical applications for Golf Cart products. Supports our product development team with testing, fitting and designing our products.
Duties:
- Approximately 30% of time will be spent resolving dealer and consumer customer issues through answering customer phone calls and e-mails.
- Utilize our phone system and participate in the que to ensure technical resolution of customer questions and issues.
- Accurately address all inquiries from a variety of customers in a timely and professional manner.
- Advise Product Team about product issues that arise from product problems identified through technical support calls with customers.
- Monitor product application and information for accuracy.
- Inspect returned parts and address product defects or deficiencies with the appropriate groups.
- Document new product opportunities through customer interactions.
- Capture and channel information to provide the product, purchasing and quality control teams feedback about products based on interaction with customers and field personnel.
- Deal directly with customers via telephone and email to provide sales and technical support to retail customers, dealers and distributors.
- Review Distributor catalogs to keep current with changing products.
- Occasionally attend trade shows and industry events to support company product lines.
- Assist in installation, testing, and fitment of new and products on the correct applications.
- Maintain a clean and safe shop environment for development of products.
- Other duties as assigned.
Education and Qualifications:
- High school diploma or general education degree (GED)
- Knowledge of the Golf Cart, Power Sports, Outdoor Power Equipment, and/or Automotive industries including major distributors, competitors, products, and applications.
- Technical knowledge and hands-on experience with electric and/or gasoline powered vehicles.
- Mechanical Aptitude
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Compensation package:
Schedule:
Experience:
- Hands on Machinery: 1 year (Preferred)
- Golf Cart Maintenance: 1 year (Preferred)
- Electric vehicle maintenance: 1 year (Preferred)
- Automotive: 1 year (Preferred)
Ability to Relocate:
- Portland, TN: Relocate before starting work (Required)
Work Location: In person