Description:
Job Title:
Customer Service Rep I
Reports To:
Showroom Manager
Salary:
Base rate
Benefits:
100% 401K match up to 4%, 3-tier medical insurance, 2-tier dental insurance, vision insurance, employer paid life insurance, critical illness, hospital indemnity & accident insurance, $3,000 tuition reimbursement, PTO.
Purpose:
Responsible for providing exceptional customer service to our clients and managing day-to-day warehouse operations. Work closely with our sales and warehouse teams to ensure that all customer needs are met and all orders are fulfilled accurately and efficiently.
General Description:
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Respond to customer inquiries and provide accurate and timely information regarding product availability, order status, and shipment tracking.
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Receive, verify and process payments relating to point of sale orders.
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Perform point of sale order data entry and troubleshooting.
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Manage customer orders from receipt to delivery, ensuring that all orders are processed accurately.
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Answer and manage phone calls on a timely basis.
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Provide administration and sales support to field sales personnel.
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Identify opportunities to improve customer satisfaction and recommend solutions to address customer needs.
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Ensure compliance with all company policies and procedures related to warehouse operations and customer service.
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Liaise with operations departments as necessary to facilitate the fulfillment of local orders.
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Receive, research, respond, and, if necessary, assist other departments to solve, any and all customer service related issues, including delivery dates and order shortages.
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Route any relevant incoming mail, faxes or other correspondence to the appropriate destination point within the group, including electronic orders to be processed in a centralized manner
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Provide certain administration/sales support to regional field sales personnel.
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Other duties as assigned.
Requirements:
- 1-3 years of related experience in customer service, preferably in a warehouse or logistics environment.
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Excellent communication and interpersonal skills.
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Strong problem-solving and analytical skills.
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Knowledge of Microsoft Office Suite and experience working with inventory management systems.
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Ability to work in a fast-paced environment and manage multiple priorities.
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Computer focused to learn internal system as well as other web-based processing systems.
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Able to identify problems providing prompt resolution.
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Work with product returns, processing credits, submitting claims with shipping carriers.
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Multi-task; comfortable working with a fast paced environment; able to set priorities.