Job Overview
We are seeking a friendly and customer-oriented CSR and Counter Attendant to join our team. As a CSR lead you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. You will also be responsible for inputting customer orders into our system an pricing our services appropriately. If you have strong communication skills, enjoy working in a fast-paced environment, and have a passion for delivering exceptional service, and are fond of high fashion and couture garments we would love to hear from you!
Responsibilities
- Greet customers with a warm and friendly demeanor
- Assist customers with their orders and provide recommendations
- Process customer transactions accurately and efficiently
- Handle customer inquiries and resolve any issues or complaints
- Maintain cleanliness and organization of the counter area
- Upsell additional products or services to customers
- Perform data entry tasks to update customer information in the system
- Sort and tag clothing for dry cleaning and laundry
- Conduct outbound calls to follow up with customers or promote special offers
This is a part time role to start with the possibility of converting to full time, day time and Saturday availability is a must.
Qualifications
- Previous experience excelling in customer service, sales, or a similar role is preferred, specially in luxury retail or hospitality settings.
-Knowledge or interest in high end fashion, garments, and couture brands and luxury textiles
- Excellent communication skills, both verbal and written
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and accuracy
- Proficiency in data entry and computer skills
- Bilingual or multilingual skills, particularly in Spanish required
- Sales experience or the ability to upsell products is an advantage
Join our team as a Customer Service Representative and be part of a dynamic and customer-focused environment.
Job Types: Full-time, Part-time
Pay: $13.00 - $17.00 per hour
Expected hours: 25 – 50 per week
Benefits:
- Paid time off
- Paid training
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Shift availability:
Ability to Relocate:
- Sunny Isles Beach, FL 33160: Relocate before starting work (Preferred)
Work Location: In person