The Ovation Firm specializes in Lemon Law cases, is in search of an enthusiastic and skilled Intake Specialist(Sales Agent). This role is pivotal in fostering strong client relationships from the first contact, understanding their needs, and ensuring their journey with us starts on the right note.
Key Responsibilities:
- Handle inbound calls and follow up on leads with a warm, professional approach.
- Gather detailed information about client vehicle issues, employing empathetic listening.
- Accurately qualify cases based on specific California Lemon Law criteria.
- Explain our firm’s process and retainer agreement clearly to potential clients.
- Guide clients through the retainer signing process, providing clarity and confidence.
- Document client interactions meticulously in our CRM system.
- Collaborate effectively within a team setting to ensure smooth case transitions.
Qualifications:
- Previous sales or customer service experience in a target-driven environment is a must.
- Proven track record of achieving sales targets; bonuses available for retained cases.
- Excellent communication skills, with a strong focus on client-centric service.
- Proficiency in CRM systems and technology for communication.
- Knowledge in legal field, particularly in Lemon Law, is beneficial but not essential.
- Managerial or training experience in sales is a plus, as there are opportunities for advancement in our rapidly growing firm.
We Offer:
- Full-time position with an hourly rate of $16-$20, plus bonuses for retained cases.
- A dynamic, collaborative work environment with a strong emphasis on teamwork.
- In-depth training in Lemon Law and continuous professional development opportunities.
- No cold calling; our direct marketing approach generates hot leads and inbound calls.
- Significant potential for growth as our firm expands.
Available Shifts
9:00am - 5:30pm Mon, Tues, Wed, Thurs, Sat
11:00am - 7:30pm Tues, Wed, Thurs, Fri, Sat
1:30pm - 10:00pm Mon - Fri
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- Evening shift
Supplemental pay types:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
Work Location: In person