Job Title: Store Manager, Location Director
Location: Brooklyn Heights, NY
Department: Sales
Reports to: Regional Sales Director
Job Summary:
The Store Manager, Location Director is a seasoned business leader who can manage all day-to-day aspects of a LaserAway location to create a world-class patient experience.
Pay: $80k base plus monthly revenue sharing and store bonuses. 120-130k total comp.
Key Responsibilities:
Accountable for all KPI’s established for the clinic including sales goals, labor utilization and NPS scores
Meet a personal sales quota of at least $35K per month.
Monitor and track CRM in location initiatives with key focus on driving return revenue (cross-sell/up-sell) and progress on “win-back” initiatives
Frequently review and audit patient schedules to keep the location busy, yet also ensure proper lunch and rest breaks for clinicians and PCC’s. Inspire teamwork, especially with PCC’s helping clinicians in between patients by turning over beds, etc.
Manage and coordinate labor staffing (clinicians and PCCs) to match expected patient booking demand within a location with an eye toward driving optimal labor and real estate utilization
Support patient care coordinators (PCCs) in their effort to drive in-clinic sales and drive in-clinic same store sales growth.
Support Lead Clinicians and Clinicians in their effort to provide treatments on time and deliver the best treatments possible
Assist with medical inventory management including demand planning, receiving and accuracy checks with internal accounting systems and procurement of location supplies
Oversee the maintenance of the location including maintenance of aesthetic equipment working with the facilities and technology teams to remediate issues as they arise.
Coordinate with Regional and recruiting teams to manage headcount and hiring planning
Monitor transaction audits of sales staff and provide feedback, coaching, training or corrective action, as necessary to minimize transaction discrepancies.
Minimize lender disputes at the location by providing feedback, coaching, training or working with human resources to provide corrective action if necessary
Execute all LaserAway brand standards as set by the Brand Standard team including maintaining clean, attractive and welcoming facilities for all patients with all team members adhering to correct attire guidelines.
Closely monitor NPS trends and reviews on social platforms (ie. Yelp, Google, Trust Pilot, etc.) and strive to maintain 4/4.5+ star ratings across platforms
Create a strong safety culture within the clinic, understanding our policies and procedures
Qualifications:
3+ years in management and sales experience with a proven track record in achieving metrics and goals
Must have full availability to work all shifts of the clinic including days, nights, weekends and holidays.
Strong organizational and time management skills in a fast paced retail environment
High level of decision making skill
The ability to develop, implement and assess performance
Proficient in Microsoft Office
Strong customer service skills
Physical Requirements:
Standing and sitting for long periods of time.
This is a full-time position with competitive compensation and benefits. The successful candidate will have the opportunity to work in a dynamic and challenging environment, leading the development and implementation of benefits programs and initiatives that support the strategic objectives of the organization.
This job description is not all inclusive. In addition, LaserAway reserves the right to amend this job description at any time. LaserAway is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.