Description:
Job purpose
The front desk associate is the initial contact person for patients when they enter the medical office. The front desk associate greets patients, schedules appointments, collects co-payments, inputs data into the computer and helps run, organize and maintain the front desk. This position requires excellent customer service skills, a background as a medical assistant, as well as the ability to multitask and stay organized.
Duties and responsibilities
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Greets, welcomes and directs incoming patients and visitors to the proper areas
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Keeps the flow of patients moving smoothly and maintains a neat work area
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Answers the phone professionally and politely, using proper phone etiquette
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Collects and verifies patient demographic and insurance information
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Facilitates patient flow and notifies clinical staff members of patients’ arrivals
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Communicates with current and prospective patients, visitors and clinical staff by responding to inquiries in a courteous manner
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Protects patient confidentiality by securing protected health information and complying with HIPAA guidelines
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Schedules patients for appointments and informs patients of costs of care being provided.
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Collects and posts fees according to protocols, prepares and balances daily batches for Billing Department.
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Maintains forms and office supplies required for front desk activities.
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Assures the readiness of the front desk area for each working day
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Uses computer to accurately input all information provided by the patient
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Demonstrates a responsible attitude and the ability to establish and maintain a cooperative relationship with co-workers.
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Has regular and predictable attendance
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Adheres to APC policies and procedures
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Performs other duties as assigned
Requirements:
Qualifications
Education: Requires a high school diploma or GED
Experience: Previous office administration work experience. Medical Assistant experience required. Knowledge of medical terminology and basic computer skills preferred.
Knowledge, Skills and Abilities:
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Strong verbal and written communication skills
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Ability to work with people, including those dealing with an illness or in pain
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Skilled in handling incoming phone calls and operating office equipment
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Skilled in handling paperwork adequately
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Knowledge of medical terminology and insurance practices
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Knowledge of basic arithmetic to make calculations, balance and reconcile figures
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Ability to organize and prioritize tasks effectively
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Ability to flexibly respond to changing demands and maintain professionalis
Working conditions
Environmental Conditions: Medical Office environment
Physical Conditions:
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Must be able to work as scheduled – typically from 8:00 – 5:00 M-F
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Must be able to sit and/or stand for prolonged periods of time
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Must be able to bend, stoop and stretch
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Must be able to lift and move boxes and other items weighing up to 30 pounds.
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Requires eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.