Village Counseling is seeking an experienced Administrative Assistant/Front Office for our busy, growing outpatient mental health practice in Ellicott City.
Our ideal candidate will be ... friendly, well-spoken, non-judgmental, and able to interact professionally with various populations seeking mental health or medication management services.
Schedule
Full-time, 40 hours per week, Monday to Friday, 8:30 AM to 5:00 PM, no weekend hours.
Job Duties
Professional Interactions:
- Remain professional in all interactions with patients, staff, and external partners.
- Greet and assist clients with a friendly and professional demeanor.
Communication and Follow-Up:
- Promptly answer phone calls and emails during regular business hours.
- Follow up on messages in a timely manner to ensure effective communication.
Patient Information Management:
- Collect patient information for clinical service providers, including demographics, patient intake forms, and other required information.
- Assist new patients with the intake process and ensure all necessary paperwork is completed in a timely and accurate manner.
Billing and Insurance:
- Update patient billing information as needed.
- Verify insurance benefits with the insurance provider using online tools and/or over the phone.
- Assist with insurance claims and billing inquiries, as needed.
Electronic Health Records (EHR):
- Assist patients in completing and uploading documents to our electronic health record system, TherapyNotes.
- Prepare and maintain patient files and records in the EHR system.
- Accurately enter patient data and maintain updated records.
- Accurately and fully document all patient interactions in the EHR.
Administrative Support:
- Provide general administrative support to clinical staff and management.
- Manage incoming and outgoing email, phone calls, and faxes.
- Identify office, tool, and system needs, and report same to the Office Manager.
Coordination and Scheduling:
- Schedule, reschedule, confirm, and cancel patient appointments.
- Maintain awareness of clinician schedules, specialties, and restrictions.
Compliance and Confidentiality:
- Adhere to HIPAA regulations and maintain patient confidentiality.
- Ensure compliance with all office policies and procedures.
Customer Service:
- Provide exceptional customer service to patients and their families.
- Address and resolve patient complaints or concerns with professionalism and empathy.
Benefits
- Health insurance (medical, dental, vision)
- Short-term Disability
- Accrual Paid Time-off
- 401k with 3% matching (after 6 months)
Qualifications
- High school diploma or equivalent; Associate's degree or higher preferred.
- Previous administrative experience in a healthcare setting is highly desirable.
- Proficiency in Microsoft Office Suite/Google Office Suite and EHR systems (preferably TherapyNotes).
- Strong organizational and multitasking skills.
- Excellent written and verbal communication skills.
- Ability to handle sensitive and confidential information with discretion.
- Friendly, professional demeanor with a patient-centered approach.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Medical administrative support: 1 year (Preferred)
Shift availability:
Work Location: Hybrid remote in Ellicott City, MD 21075