Johnson Subaru of Cary has the exciting opportunity to expand its team with the addition of a Full-Time Experienced Automotive Service Advisor! We are seeking a friendly and motivated individual with a positive attitude to fill this open position immediately! If you are customer-service oriented and interested in working in a fast paced environment with great earning potential, this is an excellent opportunity for you!
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Johnson Subaru of Cary is a member of Johnson Automotive, which is one of the fastest growing automotive companies on the east coast. Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guest’s experiences.
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This position will assist with the operations of the Service Department by advising and counseling guests on any necessary vehicle service repairs as recommended by technicians.
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Essential Responsibilities:
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Greet and assist guests in a timely, efficient and friendly manner;
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Advises guest of the care and needs of their vehicle;
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Provides complete and accurate written cost estimates for repairs and services;
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Checks repair progress and contacts guests with necessary updates;
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Complete necessary paperwork with accuracy;
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Refers to service history, inspects vehicles and recommends service needs;
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Establishes guest’s method of payment;
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Maintain a high level of customer satisfaction;
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Maintain and update notes and information in a customer database;
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Other duties as assigned by management.
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Knowledge, Skills and Abilities Required:
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Must have a minimum of 1 Year Service Advisor experience; (Required)
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ADP experience preferred;
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Basic computer knowledge including Microsoft Office;
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All offers contingent upon satisfactory completion of E-Verify, Background, Drug, and Motor Vehicle Report testing and reports;
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Ability to maintain a positive attitude while working under pressure;
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Compelling written and verbal communication skills;
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Ability to work both as a team and independently;
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Capability to prioritize multiple tasks effectively;
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Possess excellent customer service skills;
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Flexible work schedule Monday through Friday and some Saturdays.
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Benefits:
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Medical and prescription coverage
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Basic life insurance, 401(k) with company match
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Employee discounts on vehicle purchases, parts and service
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Advancement Opportunities
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Competitive Pay
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Johnson Automotive is an Equal Opportunity Employer.'