Job Summary
As a member of Community Mediation Services leadership team, the Shelter Program Director is responsible for the overall administration of a NYC Sanctuary Family Homeless Shelter. Provides leadership for the day-to-day operation of the social services and security operation of the facility, as well as program accountability to ensure service goals are met or exceeded. Proof of COVID-19 vaccine is required.
Duties and responsibilities
- Oversees all aspects of program operations to ensure success of the program in meeting client needs.
- Ensures compliance with DHS outcomes regarding placements, long term stayers, placement retention, facility standards, as well as CMS’ performance and quality assurance measurements.
- Oversees process, census, vocational services, case management, facilities, security operations and housing placement services.
- Hires and reviews performance of all management staff.
- Ensures operations are in compliance with regulatory requirements (State OTDA / DHS / CMS).
- Provides leadership and direction to management staff, including Director of Social Services, Security and Operations Manager ensuring support is in place to ensure the success of the shelter.
- Interfaces with the community, neighborhood associations and other local service providers.
- Drives and monitors program results.
- Completes program status reports.
- Creates and monitors program corrective action plans when needed.
- Ensures that support is provided to Security Manager.
- Ensures that security operations department is adequately staffed.
- Monitor overtime hours for operations personnel.
- On Call 24 hours/7 days a week.
- Other duties as assigned.
Requirements
- Master’s Degree preferred, bachelor’s degree required in human services or related field.
- At least 3 years’ supervisory experience operating a NYC DHS family shelter is preferred.
- Strong administrative skills and an understanding of residential operations required.
- Experience in program management and knowledge of OTDA and DHS regulations required.
- Proficient in working in CARES.
Initiative and Judgment/Attendance and Reliability
- Independently recognizes and performs duties that need to be done without being directly assigned.
- Establishes priorities; organizes work and time to meet them.
- Recognizes and responds to emerging priorities, accepts changes and new ideas.
- Has insight into problems and the ability to develop workable alternatives.
- Responds to supervision, coaching and constructive criticism in a positive manner.
- Adheres to attendance and punctuality requirements per policy. Provides proper notification for absences and tardiness. Takes corrective action to prevent recurring absences or tardiness.
- Observes all policies governing conduct while at work (e.g., telephone and computer use, electronic messaging, smoking regulations, breaks and other related policies).
Physical requirements
- Typically sits for extende periods at a computer workstation.
- Must be able to see, hear, touch, feel, lift (up to 20 lbs.) and stand for short periods of time.
Job Type: Full-time
Salary: 95,000 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Job Type: Full-time
Pay: $95,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Ability to commute/relocate:
- Long Island City, NY 11101: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: In person