Position Business Title: VADWatch Customer Service Representative
Primary Location | Supporting Locations: Livermore, CA.
Pay Rate: $22-23.00/hr.
Contract Length: 6+ months, with month to month extensions based on performance
Responsibilities:
· Maintain a customer base in the Remote Patient Monitoring platform.
· Accountable for VW enrollment calls and equipment training / set up.
· Accountable for Compliance follow up.
· Conduct customer monthly calls
· Place supply and Equipment orders
· Follow up with Vendors as necessary.
· Ability to work reports and follow through on orders placed.
· Ordering, Shipping, Confirmation of Delivery and RMA if needed.
· Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
· Resolve or report any problems that may occur.
· Assist with implementation of workflow productivity improvements.
· Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements.
· Understand and adhere to all business processes and procedures.
· Maintain a culture of accountability.
· Adhere to the department metric standards set by your supervisor or manager.
Basic Qualifications:
· Minimum of One year of Customer Service experience
· MS Office knowledge
· Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks
Preferred Qualifications:
· Associate degree or equivalent work history
· Some data processing experience preferred.
· Spanish Speaking Preferred but not required.
· Previous experience/knowledge with Apple products is also helpful in this role.
Job Types: Full-time, Contract
Pay: $22.00 - $23.00 per hour
Benefits:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Livermore, CA 94550: Relocate before starting work (Required)
Work Location: In person