Job description
Are you a former airline reservationist looking to spread your wings and embark on a new journey? At Cruise America, we've been making RV dreams come true for 52 years! Join Our Team and Secure Your Future with Employee Ownership!
Are you ready to be part of a company where your hard work directly contributes to your own success? Look no further! We're seeking passionate individuals to join our team as a Reservation Sales Specialist where we're not just employees, but owners. In this role, you will be the voice of excitement, inspiring customers to embark on unforgettable outdoor adventures by renting a Cruise America RV.
This position is working in our Headquarters, located in Mesa, AZ. We have immediate openings and_ are excited to hear why YOU are the perfect fit for our team!_
ABOUT US:
At Cruise America, we believe in the power of employee ownership. As an Employee Stock Ownership Plan (ESOP) company, our team has a vested interest in the company's success. This unique structure fosters a collaborative environment where everyone is motivated to go above and beyond.
SALES COMPENSATION & RESPONSIBILITIES:
- Tiered hourly pay plan $19 - $24 per hour, including commissions per booking.
- Assisting customers with inquiries, booking reservations, and resolving issues promptly and efficiently.
- Professionally assist customers making changes to existing reservations.
- Meet or exceed monthly goals as defined by Management.
- At times handle chat inquiries/bookings while simultaneously handling calls.
- Have a genuine excitement for helping our customers with their adventures around the beautiful USA and Canada.
SALES QUALIFICATIONS:
- Two-handed typing with enough accuracy/speed to maneuver keyboard while handling phone call and/or chat.
- Prior experience in asking for the sale required, including collecting payment details.
- Previous experience as an airline reservationist or in a similar sales role within the travel industry.
- Strong communication skills and a passion for delivering outstanding service.
- Ability to multitask and thrive in a fast-paced environment.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
WHAT WE OFFER:
- Ownership Stake: As an employee-owner, you'll have a direct stake in the company's performance and success.
- Competitive Compensation: We offer competitive salaries and benefits packages, ensuring your hard work is duly rewarded.
- Employee discount on RV rentals.
- Paid sick and vacation time.
- Cigna Open Access Plus Plan – major medical, prescription, dental and vision insurance.
- 401(k).
CURRENT NEEDS:
We are a 24/7 department. Shift times can start as early as 5am and as late as 1:30pm, and all times in-between. Typing test provided during interview process to determine ability to maneuver a keyboard efficiently; no minimum WPM required. All qualified candidates will be required to complete pre-employment background check and drug screen (screenings do not test for marijuana) within seven (7) days of employment. Walk-ins welcome!
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Compensation package:
Schedule:
- Day shift
- Evening shift
- Morning shift
Travel requirement:
People with a criminal record are encouraged to apply
Work Location: In person