The Henley Park Hotel, a Historic full-service boutique hotel with 96 rooms located near the Convention Center in Washington DC, has an excellent opportunity for a qualified Food & Beverage/Hotel Operations Manager. The Food & Beverage/Hotel Operations Manager is responsible for the day-to-day operations of the hotel during the shift. This includes ensuring that the hotel is clean, staff is properly trained, and guests are receiving excellent customer service.
The Food & Beverage/Hotel Operations Manager’s responsibilities include:
- Maintain a high level of customer service throughout the hotel by managing staff and resources effectively
- Monitor all aspects of hotel operations, including front desk, housekeeping, maintenance, and food and beverage to ensure quality standards are met
- Respond to guest inquiries and complaints in a prompt and professional manner
- Investigate and resolve operational problems, making decisions in the best interest of the hotel and guests
- Supervise and train hotel staff
- Schedule staff shifts and assignments
- Conduct performance reviews and take disciplinary action when necessary
- Adhere to all hotel policies and procedures
The successful candidate will have a strong Food & Beverage or Rooms Division Operations background and guest service skills. Hotel Management or Business degree desired and 3 years of experience as hotel department head is required. Knowledge of the DC market and independent hotel experience is preferred.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
Experience:
- Hotel Department Head: 3 years (Required)
Work Location: In person