As a Customer Support Representative, you will provide quality and efficient customer service to all BearCom customers, both external and internal. One centralized front door into BearCom Wireless Worldwide. The end result is to obtain more business from the customer through satisfaction!
RESPONSIBILITIES
- Responsible for answering and responding to incoming customer calls/inquiries. Respond to correspondence that may come through via e-mail and/or fax.
- Verifying the accuracy of packing slips for orders being processed.
- Quality Control for accuracy of product pulled being on customer’s order.
- Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status. Often requires extensive research and interaction with various departments to resolve problems.
- Handle shipping and track customer shipments. Work with multiple carriers via phone, internet, etc.
- Performs other general office duties as required. That may include receptionist duties, order entry, collections or QC checking.
- Verifying the accuracy of packing slips for orders being processed.
- Performs other general office duties as required. That may include receptionist duties, order entry, collections or QC checking.
- May be asked to participate in special projects related to department.
QUALIFICATIONS
- Must be PC literate and familiar with the Internet, excel, outlook.
- Ability to interpret policies and procedures.
- Good aptitude in solving customer service issues.
- Exercises professional telephone procedures and e-mail correspondence skills.
- Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team.
- Multitask oriented.
- Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
- Operational knowledge of major office equipment.
- Must be available to work Monday - Friday, 8 am to 5pm.
- The position reports directly to General Manager.
- Background checks are part of the hiring process, which may also include a Motor Vehicle Check.
BearCom offers competitive compensation to all of its employees as well as comprehensive benefits which include: Medical, Dental, Vision, 401k, paid time off, Holiday pay, and much more.
BearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based on qualifications, merit, and business need.
Job Type: Full-time
Pay: $15.96 - $22.23 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
Weekly day range:
Work setting:
Experience:
- Computer literacy: 1 year (Required)
- Customer Service: 1 year (Required)
Ability to Relocate:
- Pittsburgh, PA 15201: Relocate before starting work (Required)
Work Location: In person