Experienced Operations Manager - Join Our Esteemed Team at A National Transit!
About Us: With over 35 years of excellence in the transportation industry, A National Transit has built a strong reputation for delivering safe and reliable transportation services nationwide. We are committed to fostering a supportive environment where our employees can thrive and contribute to shaping the future of transportation.
Position Overview: We are seeking an experienced Operations Manager to oversee and optimize our daily operations. This role is critical in ensuring that our services are delivered efficiently, meeting the highest standards of safety and reliability. The ideal candidate will be a dynamic leader with a proven track record in operations management, preferably within the transportation industry.
Key Responsibilities:
- Operational Leadership:
- Plan, direct, and coordinate all operations activities to ensure efficient and effective service delivery.
- Develop and implement strategies to optimize operational processes and enhance service quality.
- Ensure compliance with all federal, state, and local regulations, including Federal Transit Administration (FTA) and Paratransit regulations.
- Monitor and evaluate operational performance, identifying areas for improvement and implementing corrective actions as needed.
- Team Management:
- Lead, mentor, and motivate a diverse team of operations staff to achieve organizational goals.
- Conduct regular training and development programs to enhance team skills and performance.
- Oversee staffing levels, ensuring adequate personnel coverage to meet operational demands.
- Handle employee relations issues, including performance evaluations, disciplinary actions, and conflict resolution.
- Financial Oversight:
- Develop and manage the operations budget, ensuring cost-effective use of resources.
- Monitor financial performance, preparing reports and analyses to inform strategic decision-making.
- Identify opportunities for cost savings and operational efficiencies without compromising service quality.
- Strategic Planning:
- Collaborate with executive management to develop long-term operational strategies and goals.
- Participate in the planning and implementation of new initiatives and projects.
- Analyze market trends and competitor activities to identify opportunities for growth and improvement.
- Customer Service:
- Ensure a high level of customer satisfaction by maintaining service standards and addressing customer concerns promptly.
- Develop and implement policies and procedures to enhance the customer experience.
- Monitor customer feedback and use it to drive service improvements.
- Safety and Compliance:
- Ensure adherence to all safety policies and procedures, promoting a culture of safety within the organization.
- Oversee safety training programs and ensure all staff are compliant with safety regulations.
- Conduct regular safety audits and inspections to identify and mitigate risks.
Qualifications:
-
Experience:
- Minimum of 5 years of experience in operations management, preferably within the transportation or logistics industry.
- Proven track record of leading and managing teams to achieve operational excellence.
- Strong knowledge of FTA and Paratransit regulations.
- Skills:
- Excellent leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks.
- Excellent communication skills, both written and verbal.
- Proficient in using computerized maintenance management systems (CMMS) and other relevant software.
- Education:
- A bachelor’s degree in business administration, operations management, or a related field is preferred but not required.
Benefits:
- Comprehensive dental, health, and vision insurance.
- Paid time off.
- Opportunities for professional development and career growth.
Why Join Us? At A National Transit, we value our team members and offer opportunities for career growth and development in a supportive environment. If you are an experienced Operations Manager with a passion for excellence and a commitment to operational efficiency, we encourage you to apply today. Join us in shaping the future of transportation!
Apply Now: If you meet our qualifications and are ready to take on a challenging and rewarding role, we invite you to apply. Join A National Transit and help us continue our legacy of exceptional transportation services!