Customer Service Representative
In need of a candidate with a positive and dependable attitude.
Pay is based on experience.
Company Description:
Full service automotive repair facility - specializing in transmission service and repair.
Work Hours M-F 8:00am - 5:00pm
Duties & Responsibilities:
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Meet and Greet customers. Increase customer satisfaction by building customer relations. Maintain the company's standards for ethical business practices, professional image, orderliness
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First point of contact for customers on the phone and in the shop
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Responsible for engaging customers, building trust, communicating processes and timelines
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Under the direction of Management, assists in various aspects of customer care
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Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Requirements:
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Outgoing personality with expertise at developing relationships (i.e., a “people person")
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Valid driver's license
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Ability to read, write and speak English fluently (Bilingual English/Spanish a big plus)
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Ability to concentrate and accomplish tasks despite interruptions *Multitasking skills
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Prior experience working with customers and providing an exceptional experience
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Basic MS Office knowledge; computer software and internet proficiency
Application Details:
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Respond here or email your resume to winnetkatransmissions@gmail.com
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Please do not call the office regarding the position or show up without an appointment, we will review resumes and reach out for interviews.