ESSENTIAL DUTIES AND RESPONSIBILITIES
- Compiles lists of prospective customers based on information from business directories, industry ads, trade shows, websites, and other sources.
- Travels throughout assigned territory to contact regular and prospective customers to solicit orders in person or by other electronic means.
- Displays and promotes the company’s manufacturing capabilities through presentations and the company website.
- Obtains and informs customers of product lead times based on knowledge of the company’s production and delivery schedules.
- Prepares various customer sales reports and prospective customer reports and keeps expense accounts.
- Works with inside sales representatives to keep customer account activities and website up to date.
- Enters new customer data and other sales data for current customers into computer database.
- Develops and maintains relationships with customer purchasing contacts.
- Investigates and resolves customer problems with deliveries.
- Attends and represents the company at industry trade shows.
- Conducts and reports customer satisfaction surveys in accordance with ISO 9001:2015.
- Other duties that may be assigned.
The above declarations represent a general outline of the duties and responsibilities of this position. Duties may be added or subtracted as business conditions or other circumstances require.
COMPETENCIES
- Problem Solving - Identifies and resolves problems in a timely manner.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Focuses on solving conflict; Maintains confidentiality.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Able to read and interpret written information.
QUALIFICATIONS AND REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education and/or Experience – Bachelor’s degree from a four-year college or university; two or more years related experience and/or training; or equivalent combination of education and experience.
- Language Skills - Ability to read, write and comprehend simple instructions, short correspondence, and memos.
- Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must be able to read, interpret and understand customer drawings and specifications, including blueprint reading.
- Computer Skills – Competent in Microsoft Office products; knowledge of MIE Trak or similar manufacturing software.
- Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Physical Demands – While performing the essential duties of this job, the employee is frequently required to sit. The employee must occasionally lift and/or move up to 50-75 pounds. The noise level in the work environment is usually minimal.
- Transportation – Active driver’s license is required; travel up to 60% of time is expected.
Job Type: Full-time
Pay: $70,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Supplemental pay types:
- Bonus opportunities
- Commission pay
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Burgaw, NC 28425 (Preferred)
Ability to Relocate:
- Burgaw, NC 28425: Relocate before starting work (Required)
Work Location: Hybrid remote in Burgaw, NC 28425