A Bilingual Customer Service Representative (CSR) in the context of Third-Party Logistics (3PL) plays a critical role in ensuring smooth communication, efficient operations, and customer satisfaction.
Client Interaction and Communication Leadership
Front-Line Interface: As a CSR, you are the primary point of contact for customers. You handle inbound calls, emails, and inquiries.
Order Tracking: Responsible for tracking orders and providing timely updates to clients.
Problem Resolution: Address customer concerns, resolve issues, and ensure satisfaction.
Documentation: Maintain accurate records and keep all portals up to date.
Logistics Coordination:
Order Processing: Manually create item descriptions in 3PL portals for registration purposes.
Portal Management: Registration of orders on transportation or 3PL websites.
Backup Support: Act as primary backup for order tracking when necessary.
Collaboration with Internal Teams:
Work closely with logistics, warehousing, and transportation teams while using Excel.
Gather relevant information from team members to assist customers.
Prioritize tasks based on urgency and customer needs.
Problem-Solving and Adaptability:
Quick Thinking: Handle unexpected situations, resolve discrepancies, and find solutions.
Adapt to Changes: The logistics industry is dynamic; adaptability is crucial.
Team Player: Collaborate with colleagues to ensure seamless operations.
Professionalism and Customer Focus:
Positive Attitude: Maintain a positive demeanor even during challenging interactions.
Customer-Centric Approach: Understand customer needs and tailor responses accordingly.
The rate star in 16.50 and can increase depending on experience.