:
We are a small, but busy, door shop serving customers in the Santa Cruz County and surrounding areas. We are seeking a part-time person to fill our morning shift (8am-noon, Monday thru Friday) with the possibility of turning into a full-time position. Must be comfortable working in a small office environment, greeting and assisting customers while learning the door industry. To be successful, you’ll need to be customer service driven, have great communication skills and be self-directed. We will provide on-the-job training and support.
:
- Handle incoming customer inquiries via phone, email, and in person
- Assist customers with product information, pricing, and availability
- Schedule appointments
- Place vendor orders
- Process customer orders.
- Conduct outbound calls to follow up on customer inquiries or issues
- Perform data entry tasks to update customer records and order information
- Utilize excellent phone etiquette and communication skills
- Check purchase orders / order acknowledgements for correctness
- Filing
- Special Projects as needed
:
- Previous experience in customer service, service industry or a related field
- Proficiency in English; bilingual proficiency is a plus
- Excellent communication skills both verbal and written
- Comfortable working with computers, email, google research, navigating vendor websites, phones and good with math.
:
Team Player
Attention to detail
Excellent communication and follow thru.
Learn new concepts / follow direction
Job Type: Part-time
Pay: $18.50 - $21.00 per hour
Expected hours: 20 per week
Benefits:
- 401(k)
- On-the-job training
Experience level:
Shift:
- 4 hour shift
- Morning shift
Weekly day range:
Work setting:
Ability to Commute:
- Watsonville, CA 95076 (Required)
Work Location: In person