Job Summary:
The dispatcher performs a variety of duties to include typing, answering phones, receiving and communicating information and other administrative functions in an active office setting. The primary duty of the Dispatcher is to receive information from various sources and to provide that information to technicians in an efficient manner to address customer concerns.
Essential Functions:
-Build jobs in software system based on customer service requests and assign calls to proper technician.
-Make needed adjustments to the schedule to make sure customers are handled in a timely manner and communicate changes with technician and customer.
-Coordinate with building contractors to keep new construction jobs on schedule.
-Monitor status of special order parts for open jobs.
-Proactive booking of annual maintenance checks.
-Maintain technician's daily time cards and keep all jobs updated with current information and status.
Qualifications
- Strong communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Experience in dispatching and logistics coordination
- Excellent phone etiquette and typing skills
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
Experience:
- Office: 1 year (Required)
Ability to Commute:
- Land O' Lakes, WI 54540 (Required)
Work Location: In person