Mobile Field Logistics Specialist
Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.
The Mobile OSC Specialist is an on-site member of the Logistics Team in a District Sales Office. This person will provide logistical support to the Sales Reps as well as excellent customer service to the hospital staff that will differentiate Smith & Nephew from their competitors.
The Mobile OSC Specialist will focus on product delivery, Central Processing check-in, re-stocking and maintaining inventory levels, and re-setting instruments post-surgery. Good solid understanding of company products, operating systems and procedures is essential.
What will you be doing?
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Communicate and coordinate pickup and delivery activity for local shipments with OSC I, OSC II, Supervisor and Sales Representative personnel. Plans, schedules, and prioritizes local pickups and deliveries with respect to time-sensitivity of each and distances to be traveled.
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Perform pickup and deliveries to Surgeon customers, hospitals, clinics, airport, bus station, post offices, and local vendors. Assure vital paperwork is processed for shipments handled.
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Check instrumentation into Central Processing Department (CPD) for sterilization and delivers implants to appropriate holding area.
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Re-set instrument trays for office sets and works with CPD staff to locate any missing instrumentation post-surgery. Acquire un-used implants from holding area that are to be returned to the OSC.
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Record daily delivery information on a delivery log including mileage driven, number of stops, time per stop, fuel/maintenance purchases.
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Develop and maintain solid understanding of existing products and new product introductions (instruments and implants) to optimally function in the field regarding accurate delivery and pickups. Ability to proactively identify errors and omissions in deliveries/ pickups to eliminate redundancy in required stops.
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Communicate effectively and professionally with Office Staff, Sales Representatives, and all third-party end-users, including but not limited to Hospital Receiving, Central Processing, and Operating Room Staff. Field customer complaints and communicates them to OSC staff.
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Dress in a professional manner as a representative of the company, this may entail wearing Smith and Nephew apparel at the discretion of manager.
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When not directly engaged in courier responsibilities assist in Office, Sales and OSC duties as required.
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Assist OSC staff and Inventory Specialist in analyzing and deciding the best options for local delivery based on time, cost, and vehicle availability, with respect to multiple locations and extremely time-sensitive shipments.
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Connect with office staff and/or the sales force when changes from original flight plans become necessary due to weather, mechanical failure of the aircraft, or flight cancellations. Routes shipments via the most appropriate method and confirms updated delivery information such as flight number and departure and arrival times.
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Carries cellular phone and required tracking device on person at all times to communicate effectively regarding pickups and deliveries. Overtime / call will be required to accommodate emergency situations and facilitate changing surgical schedules.
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Prepare and transport hazardous materials as required, including packaging and preparation of shipping documents. Also assist with hazardous material transportation training program.
What will you need to be successful?
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Minimum two years college with classes in operations, customer service or distribution desired. In lieu of college classes, a combination of education and above experience totaling four years is required. 4-year bachelor’s degree preferred.
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Valid Driver's License with clean record
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Lift and carry 50 LBS.
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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