Job Summary:
We are seeking a Retail Sales and Customer Service Associate to join our team. You will provide customers with efficient and effective service to exceed expectations while promoting products and services to meet their needs. This role requires excellent communication skills, the ability to sell products and services, and a strong understanding of our offerings.
Essential Duties and Responsibilities:
- Greet customers in a friendly manner; determine customer needs and exceed their expectations. Deliver exceptional customer service through customer engagement and quality product delivery.
- Be knowledgeable of products and services offered. Identify customer needs and offer additional services which could benefit them.
- Record and process all sales transactions accurately in Point of Sale system.
- Pack contents for shipping using established procedures and products.
- Receive, sort and place mail in mailboxes accurately along with opening/renewing/ closing mailboxes as needed.
- Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.
- Perform end of day duties: reconciliation of cash and all other transactions accurately and in accordance with company policy and procedure.
- Operate printers, copiers, fax machine, laminating, binding in a safe, efficient and productive manner. Help customers operate office machines located in retail area.
- General housekeeping duties and other duties as assigned.
Requirements:
- 6 months – 2 years customer service and sales experience in a retail environment. Point of Sale (“POS”) and computer experience highly desirable.
- Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
- Basic math skills for processing transactions and handling cash
- Excellent organizational skills with the ability to multitask and prioritize workload
- Bilingual in Spanish or other languages is a plus
- Experience working at UPS store is desirable.
At our company, we offer competitive pay rates and opportunity to be a co-manager for career growth. Join our team of dedicated professionals who are passionate about providing exceptional customer service.
Job Types: Full-time, Part-time
Pay: $14.00 - $20.00 per hour
Expected hours: 27 – 34 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
Weekly day range:
- Every weekend
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- customer service and/or sales: 2 years (Preferred)
Language:
Ability to Commute:
- Austin, TX 78728 (Required)
Ability to Relocate:
- Austin, TX 78728: Relocate before starting work (Required)
Work Location: In person