Job Title: Hostess/Host (NEW LOCATION)
Job Summary: We are looking for a welcoming and organized individual to join our team as a Hostess. The Hostess plays a key role in creating a positive first impression for our guests by greeting them, managing reservations, and coordinating the seating process. If you have excellent communication skills, enjoy interacting with people, and can multitask in a fast-paced environment, we invite you to apply for this position.
Responsibilities:
1. Guest Greeting: Warmly welcome guests as they arrive, provide an overview of the dining process, and escort them to their tables.
2. Reservation Management: Manage reservations, record guest information, and communicate with servers and kitchen staff to ensure a smooth flow of service.
3. Seating Arrangements: Organize and prioritize seating to optimize the dining area's capacity and accommodate reservations and walk-in guests.
4. Guest Inquiries: Provide information about the restaurant, menu, and any specials to guests, answering inquiries with a positive and helpful attitude.
5. Waiting Area Management: Keep the waiting area clean and organized, ensuring guests are comfortable and informed about the expected wait times.
6. Communication with Staff: Maintain effective communication with servers, kitchen staff, and management to coordinate seating and address any issues.
7. Resolving Guest Concerns: Handle guest concerns or special requests, seeking assistance from management when necessary.
8. Assistance with Service: Support serving staff by assisting with tasks such as clearing and resetting tables during busy periods.
9. Maintaining Reservation System: Keep the reservation system updated with accurate information and ensure proper documentation of guest details.
Requirements:
1. Previous experience as a Hostess or in a customer service role is beneficial.
2. Excellent communication and interpersonal skills.
3. Ability to remain calm and professional in high-pressure situations.
4. Strong organizational and multitasking abilities.
5. Positive and friendly attitude with a focus on providing exceptional hospitality.
6. Attention to detail and a proactive approach to problem-solving.
7. Ability to stand for extended periods and work evenings, weekends, and holidays.
8. Familiarity with reservation systems and basic computer skills.
Working Conditions:
*The job involves standing, walking, and interacting with guests. *Work hours may include evenings, weekends, and holidays.
If you are a customer-focused individual with strong organizational skills and a passion for creating a positive guest experience, we encourage you to apply for the Hostess position. Join our team and be a vital part of ensuring a warm and welcoming atmosphere for our guests.
Come Join Our Team!
Cheers!
Available shifts and compensation: We have available shifts all days of the week. Compensation is $8.00 - $25.00/hour.
About Inventors Brewpub: Inventors Brewpub is a fast-growing, independently operated craft brewery, restaurant and events space in historic downtown Port Washington, Wisconsin. We have celebrated our 6-year anniversary and just announced the building of a state-of-the-art facility located on the harbor walk of Lake Michigan (straddles the downtown and the marina). Our core values involve giving customers great experiences, maintaining a healthy work culture where co-workers support each other and being community focused with our events and fundraising. Our staff culture is very strong and our retention of employees exceeds national standards ten-fold. We hope to hear from you soon! Cheers! Team Inventors Learn more about us at www.inventorsbrewpub.com.
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