About Us:
We are a nation-wide network of locally-owned businesses providing comprehensive IT services to small- and medium-sized businesses in the Portland metro area. TeamLogic IT is a recognized Managed Services leader, ranked #36 on the annual MSP Mentor list of the Top 501 world-wide company rankings of progressive managed IT services providers. We offer managed services, networking, security, data and email services, as well as hardware and software support in addition to a variety of consultation and preventative maintenance services.
Description:
The Level III Technician requires both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. The Level III Technician works to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation and ongoing technical account management. A positive, service-oriented personality is a must.
Our ideal candidate has the following qualifications:
- Minimum of five years hands-on experience configuring, troubleshooting and repairing firewalls and routers, Windows servers and workstations, and Active Directory
- Five years of experience in a client-facing environment
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
- Azure, Sharepoint, Office 365 Cloud based applications experience is crucial
- Possesses strong organizational and time-management skills
- Experience in designing and implementing technical solutions to fulfill business needs
- Results-oriented, self-motivated, energetic, professional, reliable and a team player
- Strong understanding of technology and business productivity systems
- Experience with RMM (remote monitoring and management) tools
- Solid understanding of networking, ip addressing, subnetting, vlans
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking and organizational skills
- Sales training/experience is a plus
Ideally you will have one or more of the following certifications:
- CompTIA Net+ and/or CompTIA Security+
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
- CCNA or CCIE-Cisco certifications a plus
We offer competitive wages, health, dental, vision, short and long-term disability, life insurance, challenging work, career opportunities, a pleasant work environment and ongoing training.
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Ability to Relocate:
- Portland, OR: Relocate before starting work (Required)
Work Location: In person