What you get to do:
You’ll provide the highest level of guest service and satisfaction. Your positive attitude and can-do spirit will make all the difference as you help guests create positive, lasting memories through great eating experiences. This position also:
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Provides and leads team to deliver superior guest service
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Regularly keeps ambassadors motivated and energized
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Opens and closes facilities in accordance with established procedures
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Provides menu and park information to guests
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Monitors equipment and reports any problem to proper personnel
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Ensures meal and rest periods are provided to ambassadors as required by company policy
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Sets up and monitors queue lines
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Records moneybag recaps and completes task on station task lists
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Monitors stations to assure food looks pleasing and is portioned in accordance to recipes
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Monitors temperature of food and equipment in accordance with established HACCEP plan and takes appropriate action
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Supervises and trains ambassadors
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Authorizes ambassador over-rings
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Monitors food waste and assists with educating ambassadors on waste procedures
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Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
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Enthusiastically represents the park by displaying a positive attitude, maintaining a high level of energy and commitment to quality throughout all aspects of the job
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Prepares and serves food for park guests
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Cleans facilities, operates kitchen equipment and cash registers, assists with training and supervision of ambassadors
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Ensures excellent guest service by responding to guest requirements, expectations and needs
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Other duties as assigned
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Assists other locations and areas throughout the park as needed
What it takes to succeed:
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One to three months of related experience or equivalent combination of education and experience
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Successfully pass ServSafe exam prior to starting
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Able to pass Alcohol training upon selection
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Able to pass Food Handlers test and maintain valid Food Handlers card
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Strong written/verbal communication skills
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Able to frequently lift/move up to 50 pounds with or without accommodation
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Able stand for prolonged periods of time
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Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
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Able to handle multiple tasks and work in a fast paced environment
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Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)