Description:
The Operations Supervisor works with management to monitor and maintain store operations, inventory, and customer service, etc.
Responsibilities:
- Manage and perform daily shipping and receiving roles and responsibilities efficiently
- Manage biannual End of Season shipping process
- Manage the damages product process in store and implement procedures to reduce lost from in store damage.
- Oversee the stock control processes in store including monthly cycle counts
- Monitor and resolve negatives and other stock discrepancies as they occur in store
- Partner with the corporate team members to run biannual full inventory according to guidelines set forth by HQ
- Complete monthly store reconciliation
- Ensure all team members are following the operations/stockroom guidelines
- Partner closely with corporate partners on repair management, an handle repairs in a timely manner and communicate concerns appropriately
- Maintain and organize BOH; proactively work to prevent LP, damages and sales issues
- Manage Supplies (i.e. shipping, stationary, packaging, etc.) are well equipped at all times; order as needed and within budget
- Perform opening & closing procedures
- Coordinate HVAC, electrical, lighting, plumbing, fire monitoring, elevator maintenance, pest control, as well as store planning updates with corporate team
- Ensure all necessary daily, weekly, monthly reporting is submitted (i.e. reconciliation, packaging, etc.)
- Work on additional projects as directed by management
Requirements:
Desired Competencies:
- 6+ years of operational experience within luxury retail
- Proficient in Microsoft Office Suite (Proficiency in Microsoft Excel and Outlook)
- Ability to react quickly on your feet in a fast paced environment
- A strong communicator with proven ability to interact regularly with internal and external individuals
- Ability to lift and move bulk merchandise
- Proven ability to drive results
- Excellent organizational skills
- Commercial awareness and strong business acumen
- Talent for managing, coaching and developing a team
- Strong communication skills