This position works full time in our corporate office in Clifton Heights, PA.
We are seeking an intuitive Business-to-Business Collector to join our team. The Collector will be responsible for managing and collecting on delinquent accounts while ensuring compliance with company policies and procedures. In this position you can grow your skills and add to the success of the team though your work and ideas. We believe in a supportive and collaborative work environment and have a commitment to a good work/life balance.
Spanning over 50 years, since 1974, DAL has become a very well-respected and trusted name in the commercial collections industry. DAL’s primary goal is the recovery & resolution of delinquent accounts as they conduct themselves with the highest standards in ethics and professionalism.
If you are a hungry and driven person who likes to negotiate and get accounts resolved, this is the position for you! The ideal candidate is an independent self-starter who is strategic and intuitive on understanding the process and knowing what next step to take.
While in the Business to Business Collection Representative position, you’ll be responsible for making good on promises by helping our clients get paid for the products or services they provide. With this Business to Business environment, you never call anyone at home about their personal debt! This means no credit card debt, medical bills, or student loans. We only call businesses that have past due invoices with our clients. It also means that no one is required to work nights or weekends!
This position exercises independent judgment in the handling of all aspects of the collection process including collecting on delinquent accounts, drafting letters to clients, debtors, and attorneys, make recommendations to clients for settlements and payment plans as well as maintaining detailed records of all collection stages.
Compensation: This position is paid on an hourly basis, estimated to be around $38,000-$42,000 annually. Placement in the hourly compensation range is determined based on experience, education, and other factors permitted by law. This position also offers a monthly bonus. All collections over a monthly goal of $12k will provide a 15% bonus.
Interested?? Read on for the complete job description
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Objective: The role of the Collection Representative is to collect on past due accounts on behalf of DAL's clients in a manner that ensures maximum revenue generation through successful collections, excellent service, and the highest quality standards. This position uses various collection techniques, including making demands for payment, settlement negotiations, and other methods via telephone, email, and postal letters to debtors.
Primary Job Duties:
- Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction
- Work accounts assigned efficiently by meeting productivity and activity goals as assigned
- Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently
- Accurately update database(s) reflecting the customer and/or client interaction
- Ensure high quality standards by following all instructions as outlined by customers and/or clients, procedures, quality assurance, or manager; anticipate the customer’s and/or client’s concerns by demonstrative active listening and proactively thinking, adapting to changes as needed
Secondary Job Duties:
- Engage in client contact- limited to questions/answers/discussions related to specific files/claims via phone or email
- Responsible for small, medium, or large size claims depending on business needs, specific dollar limit to be set on a client-by-client basis, and subject to change; apply the same quality standards to all claims
- Respond to written correspondence from customers, and clients in clear, concise, and professional language by keeping your language accurate, legible, complete, and by using a positive tone
- Exercise sound independent judgment in the handling of all aspects of the collection process of claims assigned to station; analyze and make recommendations to clients for settlements and payment plans
Additional Qualifications:
- High School Diploma/GED
- Must have at least one year in a call center setting or working with phones in a professional setting.
- Ideal candidate will have 1-3 years of experience in Collections, preferably in a business to business environment.
- Strong computer skills in various systems, especially Microsoft Office
- Time management and organization skills
- Proficient communication and comprehension skills, including professional written and telephone communication
- At ease communicating via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clients
- Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion, and face confrontation
- Basic mathematical skills
- Basic telephone and calculator skills
Work Hours:
It is essential that this position adhere to the assigned work schedule. This is a full-time position working 40 hours per week: Monday through Friday, with a pre-determined schedule of:
- Monday: 8am-6pm
- Tuesday: 8am-5pm
- Wednesday: 8am-6pm
- Thursday: 8am-5pm
- Friday: 8am-3pm
Additional Requirements:
There is no travel and are no supervisory responsibilities in this position.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear. This is a largely sedentary role; however the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include color vision, depth perception and the ability to adjust focus. Repetitive motion is frequently required.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
EEO Statement:
DAL provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status.
Job Type: Full-time
Pay: $38,000.00 - $42,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Clifton Heights, PA (Required)
Work Location: In person