Customer Service Representative, CSR
About us
Complete Legal is an independent full-service litigation support and electronic discovery firm headquartered in Kansas City with full-service hubs in Chicago, New York City, and St. Louis, and offices in Boston and Nashville. Employee-owned and operated, Complete Legal streamlines the legal industry’s approach to eDiscovery, information governance and data management.
Position Overview & Description
As a Customer Service Representative (CSR), you will partner with the sales team to ensure clients are satisfied with the products and services they’ve received. You will report directly to our Senior Account Manager(s) and Account Manager(s) where you will receive direction, including daily tasks and ongoing mentorship. Although you will have a desk and a computer, you won’t be sitting at your desk very often. This job requires someone who never wants to have the same day twice and loves going from task to task. In this client-facing role, the ideal candidate has a service-orientated personality and a desire to find a challenging and rewarding career. There are endless possibilities for advancement in responsibility, salary and commissions. Salary range between $40,000-$50,000.
To be considered for this position, please submit your resume, and fill out a short survey. Copy and paste the link below into your browser: https://go.cultureindex.com/p/RAwHfzsb1RicnUMB
Experience, Qualifications, Requirements
- Answering phone calls, picking up projects, gathering work instructions, understanding the client’s deadlines, and ensuring the project is delivered 100% correctly.
- You will build sustainable relationships of trust with our clients through open and interactive communication, listening to their needs, and going the extra mile for them.
- Work as part of a team while growing as an individual contributor.
- Support both Senior Account Managers and Account Managers where needed.
- Proactively maintaining communication channels with clients via phone, email, or face-to-face meetings. You will also promptly return phone calls and emails, sometimes outside of regular working hours.
- Acting as the point of contact for clients to access our services and have a strong understanding of our services and communicate what we do for our clients.
- Be able to demonstrate the ability to excel at multi-tasking, prioritizing, and managing your time efficiently and effectively.
- Knowledge of or willingness to learn Salesforce for daily schedule management and capturing client data
Preferred skillset:
- Motivated to be a part of a team
- Stellar organizational and time management skills
- Excellent interpersonal, oral, and written communication skills
- Responsible and dependable
- Ability to work with little supervision and the ability to take initiative
- Strong attention to detail
- Ability to build long-lasting and meaningful relationships with clients
Physical Demands and other requirement:
- Ability to lift and move up to 35-pound document boxes
- Reliable transportation
- Working smart phone
To be considered for this position, please submit your resume, and fill out a short survey. Copy and paste the link below into your browser: https://go.cultureindex.com/p/DtUgAsNpKfXYatlSons
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Chicago, IL 60606: Relocate before starting work (Required)
Work Location: In person