We seek a sociable and approachable professional who enjoys engaging with customers. Our perfect candidate should possess strong communication, telephone, and computer abilities. While prior experience in the automotive sector is not mandatory, a background in customer service is essential. If this aligns with your abilities and interests, we invite you to become a part of our team.
Duties and responsibilities include:
Answer customer calls on service options and schedule appointments
Welcome customers
Communicate with technicians on service repairs, parts and alternatives to expensive repairs
Inform customers about potential cost savings and warranty protections
Update the customer of changes in service and when their vehicle is ready for pick up
Invoice and collect payment from customers for services rendered
Maintain customer records
Perform post service follow up and routine maintenance scheduling
Requirements and skills include:
Proven work experience as a Customer Service Representative or Service Advisor
Proficiency with computer software
Excellent customer service and interpersonal skills
Strong organizational, decision-making and problem-solving skills
Clean and valid driver’s license – no tickets or accidents
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
Day range:
Shift:
Experience:
- customer service: 1 year (Preferred)
License/Certification:
- and clean Driver's License - no accidents/ticket (Required)
Ability to Relocate:
- Albany, NY 12205: Relocate before starting work (Required)
Work Location: In person