Our insurance agency is looking for a licensed 4-40 CSR. A customer service representative, or CSR, will act as a liaison between the customer and the insurance company, provide quotes, endorsements and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads for home and auto insurance coverage
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate auto and home insurance quotes at the lowest price
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Experience as a licensed 4-40 CSR
- Track record of over-achieving quota
- Strong phone contact handling skills and sales
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- Bi-lingual in English and Spanish
- Active 4-40 License
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
Weekly day range:
Work setting:
Ability to Relocate:
- Miami, FL 33142: Relocate before starting work (Required)
Work Location: In person