Job Purpose:
This position has the responsibility of representing the Lionel Retail Store to the public by assisting customers with customer purchases, exchanges, credits, and returns in both in an accurate and efficient manner. This person must provide excellently customer service and assist the Retail Store Management team with the overall day-to-day operations of the store. Lionel is an iconic model train company founded in 1900 with the retail store located at Opry Mills in Nashville, TN which sells Lionel Trains, Lionel Racing die-cast, and other Lionel-branded merchandise.
Responsibilities:
· Ability to quickly learn both Lionel trains and Lionel Racing die-cast products
· Signing into and out of the POS System while operating a cash register
· Responsible for cash control after register audit is completed
· Assist customers with their selections of Lionel products and online store sales
· Increase sales and store efficiency by suggestive selling techniques
· Assist with replenishing merchandise accordingly
· Assist in organizing special promotions, displays, and events
· Secures merchandise by implementing security measures
· Maintain company standards for quality, customer service, health and safety
· Responds to customer complaints and comments by bringing them to the attention of management
· Maintains the stability and reputation of the store by complying with all legal requirements
· Assist management with implementing new store initiatives and achieving sales goals
· Maintain a professional appearance
· All other duties as assigned by store management
QUALIFICATIONS:
· Customer Service Focus
· Results Driven
· Good communication and interpersonal skills
· Sales Experience
TECHNOLOGY SKILLS
Work Remotely
Job Type: Full-time
Pay: $14.50 - $15.50 per hour
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person