Onboarding Caller (Entry Level)
Full - Time
Base pay of $16.50 an hour
Plus performance bonus Up to $1,320 monthly as extra check
We are looking to find a great team player to join our awesome onboarding team as we help serve those in need. As an Onboarding caller with Catalytic Health Partners you will be reaching out to members referred to us by their health plans to see if we can help them with any of their needs. No cold calling! This is a light sales position as it has components of that line of work. These services are free to them and help address their social, behavioral and physical needs.
We're a unique healthcare company that looks at the whole picture of a person's health. We take care of our members' medical, mental, and social needs. Our approach is hands-on: we visit members at their homes, combine personal care with high-tech solutions, and create health plans that really make a difference in their lives.
Work Schedule
This position is an in-office position at the Catalytic Health Partners office at the address of 3050 W. Agua Fria Freeway, Suite 150, Phoenix, AZ 85027.
The shift is 10:00am to 7:00pm with an hour lunch (8-hour day). This role is Monday - Friday.
What We'll Expect from You and What You'll be Doing:
- Spending your day in our office, outreaching to members via phone to explain our services and schedule them with our providers.
- Clearly explaining the benefits of our program and how it caters to their unique healthcare needs.
- Gaining patient trust and consent for the program, ensuring they feel cared for and understood.
- Arranging the patient's first meeting with a team member.
- Regularly updating medical records and coordinating with the healthcare team for seamless patient care.
- Taking on additional responsibilities as required for effective patient support.
Requirements:
- Legally authorized to work in the US.
- High school diploma or equivalent. Experience in a customer service environment is a plus.
- Strong skills in organization, time management, and adaptability to change.
- Excellent communication skills, both in explaining complex information and in actively listening to patient needs.
- Empathy and teamwork skills are highly valued.
What You Can Expect from Us:
- Complete coverage of your health, dental, and life insurance.
- 15 days paid time off annually, plus all major paid holidays.
- Educational support for your professional development.
- Additional benefits like vision and short-term disability insurance.
- 401(k) retirement plan with matching.
We offer a competitive salary, comprehensive benefits, and a career that makes a real difference in people's lives.
We are an equal opportunity employer, committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, national origin, sex, marital status, sexual orientation, disability, age, veteran status, or any other protected status.
Job Type: Full-time
Pay: $16.50 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- Why do you feel you would be an excellent fit for this specific opportunity and what aspect of the role are you most excited about?
Experience:
- Sales: 1 year (Preferred)
Language:
Ability to Commute:
- Phoenix, AZ 85027 (Required)
Work Location: In person