**Job Overview:** We are seeking a dedicated Front Desk Clerk/Night Auditor to join our team in the hospitality industry. The ideal candidate will be responsible for providing exceptional customer service, performing night audit duties, and ensuring guest satisfaction. **Duties:** - Conduct night audit procedures to ensure the accuracy of financial transactions - Greet guests and assist with check-in and check-out processes - Handle guest inquiries, requests, and complaints promptly and professionally - Manage reservations and cancellations effectively - Maintain a clean and organized front desk area - Assist with administrative tasks such as filing, data entry, and record keeping **Skills:** - Experience in night audit procedures within a hotel setting - Proficiency in hotel management software systems - Excellent phone etiquette and communication skills - Strong front desk operations knowledge - Exceptional customer service and guest relations skills - Ability to speak multiple languages is a plus - Knowledge of resort or hospitality industry practices Join our team as a Front Desk Clerk/Night Auditor to contribute to a welcoming and efficient guest experience.
Job Types: Full-time, Part-time
Expected hours: 20 – 30 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends only
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Kalamazoo, MI 49001 (Required)
Ability to Relocate:
- Kalamazoo, MI 49001: Relocate before starting work (Required)
Work Location: In person