Our hotels are within walking distance of the Old Town Transit Station. We also offer free parking onsite. Looking for one person with flexible availability to join our team. Full time or part time! The ideal candidate would work 3 - 4 days a week and must be able to occasionally work the night audit shift (overnight) as needed to cover vacations.
We require all employees to be fully vaccinated against Covid-19 by their start date.
*Employee rates available at Marriott hotels around the world for full or part time employees
Front Desk Agent
We are currently looking for a Front Desk Agent to join our team in Old Town at both the Courtyard and Fairfield Inn & Suites by Marriott.
As a Front Desk Agent, you’ll be responsible for providing the highest level of service possible in an efficient, courteous and professional manner.
Front Desk Agent Responsibilities
Key responsibilities of a Front Desk Agent include:
- Checking guests in and out of the hotel in a efficient, courteous and professional manner
- Ensuring that special requests are noted and fulfilled
- Communicating with all departments regarding in house VIPs and any special requests/needs
- Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
- Interacting with hotel associates in a professional manner, assisting other departments with necessary information
- Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
- Managing and resolving all guest complaints and compliments in a professional and courteous manner
- Listening and responding to guest inquiries using a positive, clear speaking voice
- Maintaining an up to date working knowledge of all property amenities as well as any special events
Front Desk Agent Requirements
The ideal Front Desk Agent candidate will have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.
The minimum qualifications for the Front Desk Agent position are:
- High school degree or equivalent
- Strong computer skills
- Pleasant telephone demeanor
- Ability to handle stressful situations in a calm, professional manner
- Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
- Must have the ability to work a varied schedule that may include evenings, nights, and weekends'
'Benefit Conditions: Waiting period may apply
- Only full-time employees eligibleCOVID-19 Precaution(s):
- Personal protective equipment provided or required
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Communication method(s) used:
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- Open to applicants who do not have a high school diploma/GED
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
Work Remotely
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekends as needed
Application Question(s):
- Are you fully vaccinated against Covid-19 or willing to get vaccinated before your start date?
Experience:
- Hotel Front Desk: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: Multiple locations