Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional hospitality and ensuring a positive guest experience. If you have a passion for guest relations and enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Greet guests with a warm and welcoming demeanor upon arrival
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations, cancellations, and modifications
- Maintain accurate guest records and handle cash transactions
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
- Answer phone calls and direct them to the appropriate department or staff member
- Utilize phone etiquette skills to provide excellent customer service
- Assist with administrative tasks such as filing, data entry, and correspondence
Qualifications:
- Previous experience in front desk or guest services role is preferred but not needed
- Excellent communication skills, both verbal and written
- Strong interpersonal skills with the ability to build rapport with guests
- Multilingual abilities are a plus
- Knowledge of hospitality industry practices and procedures
- Proficient in using computer systems, including reservation software and Microsoft Office Suite
- Ability to handle difficult situations with patience and professionalism
- Strong organizational skills with attention to detail
Benefits:
- Competitive pay based on experience
- Opportunities for career advancement in hospitality management field
If you are passionate about providing exceptional guest service and thrive in a dynamic hotel environment, we invite you to apply for the position of Front Desk Agent. Join our team and be part of creating memorable experiences for our guests.
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 24 – 38 per week
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- On call
- Overtime
- Weekends as needed
Work setting:
Ability to Relocate:
- Johnstown, CO 80534: Relocate before starting work (Preferred)
Work Location: In person