Lumina Vein & Aesthetic Institute is a premier medical spa and vein clinic dedicated to providing luxurious and rejuvenating experiences to our clients. We specialize in advanced aesthetic treatments, combining cutting-edge technology with exceptional customer service. We are looking for a Front Desk Associate with experience in a medical spa setting to join our dynamic team and contribute to our mission of enhancing wellness and beauty.
Job Summary:
The Front Desk Associate serves as the first point of contact for clients, providing a warm welcome and exceptional service. This role requires managing client appointments, handling inquiries, and ensuring a seamless front desk operation. The ideal candidate is a polished professional with excellent communication skills and a background in a medical spa environment.
Key Responsibilities:
**Client Reception**
- Greet clients warmly and professionally upon arrival.
- Manage client check-in and check-out processes efficiently.
- Maintain a clean and organized reception area.
**Appointment Management**
- Schedule, confirm, and manage client appointments using spa software.
- Emsure iunaurance copays and balances are collected for the medical appointments.
- Handle rescheduling and cancellations with a client-focused approach.
- Coordinate with aestheticians and medical staff to ensure timely service delivery.
**Customer Service**
- Answer phone calls and respond to emails promptly and courteously.
- Address client inquiries about services, pricing, and promotions.
- Provide detailed information about treatments and products offered.
**Administrative Tasks**
- Process payments and manage point-of-sale transactions.
- Maintain accurate client records and update information as needed.
- Assist with inventory management and ordering of supplies.
**Sales & Promotions**
- Promote spa services, packages, and retail products to clients.
- Upsell treatments and recommend products to enhance client experience.
- Inform clients about special offers and loyalty programs.
Qualifications:
**Experience**
- Minimum of 2 years of experience as a front desk associate or similar role in a medical spa or related setting.
- Familiarity with medical spa treatments and procedures is preferred.
**Skills**
- Excellent communication and interpersonal skills.
- Proficient in using spa management software and MS Office Suite.
- Strong organizational and multitasking abilities.
- Detail-oriented with a high degree of accuracy.
**Attributes**
- Professional appearance and demeanor.
- Ability to remain calm and composed under pressure.
- Customer-centric attitude with a passion for delivering exceptional service.
Education:
- High School Diploma or equivalent required.
- Additional certifications in customer service or administration are a plus.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive health benefits
- Opportunities for professional development and advancement.
- Employee discounts on spa services and products.
How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to ajoiner@luminaflorida.com. We thank all applicants for their interest, but only those selected for an interview will be contacted.
Lumina Vein & Aesthetic Institute is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- Front desk: 1 year (Required)
Ability to Commute:
- Windermere, FL 34786 (Required)
Ability to Relocate:
- Windermere, FL 34786: Relocate before starting work (Required)
Work Location: In person