Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries to ensure customer satisfaction.
Responsibilities:
- Communicate with customers via phone, email, and chat to address their inquiries, concerns, and requests
- Provide accurate and timely information to customers regarding products, services, and promotions
- Assist customers in placing orders, processing returns, and resolving billing issues
- Analyze customer needs and recommend appropriate solutions or products
- Conduct outbound calls to follow up with customers and gather feedback
- Perform data entry tasks to update customer information in the system
- Maintain a high level of professionalism and phone etiquette in all customer interactions
Experience:
- Previous experience in customer service or related field is preferred
- Strong communication skills, both verbal and written, with the ability to effectively communicate with customers from diverse backgrounds
- Multilingual skills are a plus
- Sales experience is beneficial for upselling and cross-selling opportunities
- Proficient in English language
- Excellent data entry skills with attention to detail
As a Customer Service Representative, you will have the opportunity to make a positive impact on our customers' experience. We offer competitive compensation and benefits packages, including opportunities for career growth within our organization.
If you are a dedicated individual who enjoys providing exceptional customer service and has the skills mentioned above, we would love to hear from you. Apply now to join our dynamic team as a Customer Service Representative!
Job Type: Full-time
Pay: From $13.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- On-the-job training
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
Ability to Relocate:
- Athens, AL 35611: Relocate before starting work (Required)
Work Location: In person