Description:
We are seeking a dedicated and tech-savvy Customer Support Specialist with a minimum of one year of experience in customer service and call center roles. The ideal candidate will demonstrate a willingness to learn and grow within the role, possess flexibility, and excel at multitasking and prioritizing tasks. Strong attention to detail, follow-up skills, and accurate data entry abilities are essential. You will play a crucial role in supporting our U.S. Sales and e-Commerce Teams to achieve and surpass sales goals, ensuring that HydroPeptide continues to provide exceptional service to our spa and retail partners.
The details:
Location: On-Site - this role will work from our Bellevue office up to 5 days a week.
Hours: Full Time typically working 8:00AM – 4:30PM
Physical requirements: While performing the duties of this job, the employee is regularly required to talk and listen. This is largely a sedentary role: however, some lifting may be required. This would require the ability to lift up to 20 pounds.
Travel requirements: Travel is not required for this position.
Requirements:
As the Customer Support Specialist, you will be responsible for:
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Assisting Sales and e-Commerce Teams: Supporting the U.S. Sales Team and e-Commerce Team in meeting and exceeding monthly, quarterly, and annual sales targets.
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Professional Representation: Representing HydroPeptide with the highest level of professionalism through phone and email interactions with spa and retail personnel.
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Order Management: Accurately entering all sales orders into Acumatica in a timely manner, adhering to company policies and procedures.
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Customer Account Support: Providing outstanding customer service by assisting Account Executives in promptly responding to customer account inquiries.
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New Account Setup: Facilitating new account setups with Account Executives, ensuring all required documentation is collected and accurately filed in Acumatica.
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Product Knowledge: Staying current with HydroPeptide product education and providing knowledgeable answers to customer inquiries via phone and email.
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Upselling Opportunities: Developing a thorough understanding of HydroPeptide products, protocols, and monthly promotions to communicate effectively and identify upselling opportunities.
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Customer Inquiry Resolution: Resolving customer inquiries through phone, email, and social media platforms, going the extra mile to engage and satisfy customers.
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Customer Service Excellence: Collaborating with the National Customer Support Manager to maintain and deliver excellent customer service standards, ensuring customer satisfaction is achieved professionally and promptly.
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Attention to Detail and Follow-Up: Demonstrating strong attention to detail and follow-up skills to ensure accurate and timely completion of tasks.
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Administrative Support: Providing occasional administrative support for the office as needed.
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Additional Responsibilities: Undertaking other responsibilities as required and as the position evolves.
We want you to have:
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1+ year of experience in a customer service role.
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1 year minimum of call center experience.
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High school diploma or equivalent.
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Strong attention to detail and accurate data entry skills.
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Strong multitasking and prioritization skills.
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Tech-savvy with the ability to quickly learn and adapt to new technologies.
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Excellent communication skills, both written and verbal.
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Ability to follow through and ensure completion of tasks.
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Flexibility and ability to switch gears seamlessly.
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Drive to set and achieve targeted goals.
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Commitment to continuous learning and professional growth.
What can help you really stand out:
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Prior sales experience, retail preferred
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Experience with Salesforce, Acumatica, and/or Shopify
Note: At any time, with or without notice, HydroPeptide LLC reserves the right to add/delete/change the position’s requirements.