American Family Housing is an Equal Opportunity Employer.
Mission: AFH provides a continuum of housing and an array of service to support homeless and low income families and adults to secure a stable home, to be an active part of their community, and to achieve a self-sustaining way of life.
Job Title: Case Manager
Reports to: Program Manager
Status Full-Time, Non-Exempt
Location Midway
SUMMARY
The Case Manager will work with clients in to provide quality service, case management, assist with attainment of housing, recovery support, and to ensure clients get the services they need. The Case Manager primary responsibility requires outreach and engagement of new clients, including coordination of housing, client support with mental and primary health recovery services, and ensures there is community integration. The Case Manager position, includes heavy customer services, good people skills, and is expected to use the harm reduction model to maintain high quality services while fostering collaboration between clients and programs. This person is required to build strong relationships with our partners and service providers and ensures clients receive the best care possible.
ESSENTIAL DUTIES & RESPONSIBILITIES
1. Facilitates intake, processing and documentation
2. Meet one on one with residents to obtain specific needs information to create with residents a plan to achieve their goals.
3. Design and implement daily activities that promote American Family Housing’s program model.
4. Work with team to ensure building standards are met; participate in wellness checks and unit inspection follow-up.
5. Maintain proper records on case management and/or other activities as instructed.
6. Advocate on behalf of the residents (public aid, social security, home services, etc.) and make referrals as necessary.
7. Provide individual support, coordination and linkages to community resources in the areas of job training, education, money management, income, benefits attainment, medical, legal, dental, substance use and mental health services.
8. Obtain third-party providers and coordinate delivery of services for support groups under the supervision of credentialed professionals.
9. Travel with tenant to appointments when necessary.
10. Conduct in-home client visits and model positive attitude.
11. Work consultatively with other staff to ensure appropriate levels of treatment/support.
12. Keep tenant files current through the computerized care management system and participate in conferences, workshops, special projects, staff meetings, and other duties as assigned.
13. Provide and participate in leading activities and groups that foster community and celebration, including therapeutic support groups and life skills groups.
14. Develop leadership skills in residents and resident involvement in civic life through programs.
15. Facilitate youth activities and groups – bringing people together (in buildings where families reside).
16. Create, plan, and implement activities; monitor monthly calendar.
17. Enter resident services activity data into the approved data system(s) in a timely manner.
18. Participate in organized strategies which enhance best practices and support enhanced quality of resident services.
19. Participate in weekly site team meetings as requested.
20. Secures in-kind donations to provide support for tenants.
21. Recruits and oversee volunteer services onsite, including working with AFH volunteer staff.
22. Attend all required training to ensure individual and professional growth.
23. Answer telephones and respond to email inquiries in the office.
RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES
1. Maintain a safe work environment and confidentiality at all times
2. Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
3. Organize and prioritize multiple activities to meet all external and internal deadlines
4. Maintain professional demeanor that reflects positively on the agency
5. Demonstrate respect and courtesy toward others
6. Able to thrive in a work environment emphasizing teamwork and collaboration
7. Respond in a timely manner in all aspects of communication
8. Work with minimum supervision
9. Perform other duties as assigned
QUALIFICATIONS
1. High school diploma is required; Bachelor’s degree in social sciences or related required.
2. 1-2 years of experience working with homeless and / or low and mixed- income populations in addition to experience in child welfare, family work, and substance abuse.
3. Have an understanding of low-income and homeless individuals and their specific needs
4. Knowledge of crisis prevention, intervention, Goal setting , and resolution techniques; should be able to match sib techniques to particular circumstances and individuals
5. Previous administrative experience preferred
6. Proficient skills in Microsoft Office, including Microsoft Word and Excel
7. Excellent customer service, communication and problem-solving skills
8. High quality organizational skills
9. The ability to work well under deadlines and to multitask
10. The ability to build relationships and coalitions with the community
11. The ability to build partnerships and good relationships with providers and clients
12. Excellent verbal and written communication skills
13. Excellent critical thinking and problem-solving skills
WORK ENVIRONMENT
1. Field and indoor office environment
2. Will necessitate working in busy and loud environments
3. Will be exposed to elements like cold, heat, dust, noise and odor
4. May need to bend, stoop, twist, and sit throughout the day
5. Regularly required to walk or drive to different local sites throughout the day
6. Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds
7. Will necessitate working in busy and loud environments
8. Will be exposed to elements like cold, heat, dust, noise and odor
Job Type: Full-time
Pay: $21.20 - $25.44 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
Ability to commute/relocate:
- Midway City, CA 92655: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- 1. Are you willing to meet one on one with residents to obtain necessary information and or to achieve their goals?
2. Are you able to travel with tenants to appointment when necessary?
Education:
Experience:
- crisis prevention and intervention: 2 years (Preferred)
- Working with the Homeless: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Willingness to travel:
Work Location: In person