The Greater Washington Urban League offers a Family Work & Wellness Accelerator Program to assist approximately 300 families who have experienced homelessness and may have recently exited a rapid rehousing program. The Lead Service Coordinator will complete daily programmatic requirements and lead a team of Service Coordinators. The Lead Service Coordinator will also support their caseload/members while coordinating the overall care of each assigned head of household and their family members.
Team Lead Responsibilities (*partial listing):
- Lead and supervise the team of 4 Service Coordinators in developing and implementing the
Career Mobility Action Plan and timeline for their caseload.
- Working closely with the Service Coordinators to ensure that the care and support are effective and administered correctly.
- Monitor, track, and assist the team of Service Coordinators with all required reporting and documentation, including quarterly navigation plans, monthly progress notes, member engagement notes, emergency funds requests, housing relocation requests, case note entries, etc.
- Train Service Coordinators on program processes, policies, procedures, guidelines, regulations, and requirements, including completing onboarding duties with assigned Service Coordinators.
- With guidance from program leadership, set strategy and monitor progress towards the Service Coordination Team and overall program goals.
- Serve as the first point of contact to support Service Coordinators directly.
- With guidance from program leadership, create and maintain the Service Coordination team-wide.
- Ensure that support is provided in all areas related to Member Intake/Registration, Safety Plan and Wellness Plan Development, Navigation Plan development, Monthly Progress Note Entries.
Individual and Family Contact Note Entries and the continuum, along with Caseload Review and Discharge Planning.
Qualifications:
A master’s degree in Clinical Mental Health Counseling, Counseling, Psychology, or equivalent is preferred. Relevant social work, rehabilitation, public health, counseling, and psychology are acceptable. Education requirements can be substituted with a combination of education, lived experience, and relevant work experience equal to a master's degree.
- Licensed Graduate (LGPC), Licensed Social Worker, or equivalent strongly preferred.
- A minimum of 5 years of direct care experience with patients/members/clients through case
management in social work, counseling, and care management.
- A minimum of 2 years of supervisory experience within a direct care support environment.
- Excellent knowledge of case management principles (Full support to include Finance, Career,
Housing, Mental, Physical, and Emotional).
- Strong working knowledge of Microsoft Teams, Word, Excel, PowerPoint, and Outlook.
- Excellent organizational and time management skills.
- Ability to be adaptable and effectively lead the Service Coordination Team.
- Problem-solving skills and ability to multitask.
- Must be a legal resident or authorized to work in the United States.
- Must successfully complete a criminal background investigation.
- Must be detail-oriented and possess organization and critical thinking skills.
- Individuals with certifications from the Commission for Case Manager Certification (CCMC) and the American Nurses Credentialing Center (ANCC) or any related current license, certification, or registration preferred.
- Experience in Apricot, HMIS, QuickBase, CSS, and CATCH systems is preferred.
- Individual and Family Support Background Experience preferred.
- Mental Health, Healthcare, Workforce, Housing, and Financial Wellness Background
preferred.
- Strong working knowledge of homeless programs and case management services for vulnerable populations, such as individuals and families at risk of homelessness.
- Strong verbal and written communication skills; coaching and facilitating skills preferred.
For detailed list of responsibilities visit https://www.gwul.org/gwul-careers
Job Type: Full-time
Pay: $68,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Ability to Commute:
- Washington, DC 20009 (Required)
Ability to Relocate:
- Washington, DC 20009: Relocate before starting work (Required)
Willingness to travel:
Work Location: In person