Overview:
We are seeking a friendly and professional Concierge to join our team. As a Concierge, you will be the first point of contact for guests and will provide exceptional customer service to ensure a positive experience during their stay. If you have a passion for hospitality and enjoy assisting guests with their needs, we would love to hear from you.
Responsibilities:
- Greet guests upon arrival and provide a warm welcome
- Assist guests with check-in and check-out procedures
- Provide information about hotel amenities, local attractions, and dining options
- Make reservations for guests at restaurants, theaters, and other venues
- Arrange transportation for guests as needed
- Handle guest inquiries, requests, and complaints in a professional manner
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
- Assist with administrative tasks such as answering phone calls and managing reservations
Qualifications:
- Previous experience in guest services or customer service roles preferred
- Strong hospitality skills with a focus on providing exceptional service
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Knowledge of local attractions and amenities
- Proficient in phone etiquette and handling guest inquiries
- Familiarity with front desk operations in a hotel or resort setting is a plus
- Strong time management skills
Benefits:
- Competitive pay based on experience
- Opportunities for career growth within the hospitality industry
If you are passionate about delivering outstanding customer service and creating memorable experiences for guests, we encourage you to apply for the position of Concierge.
Job Type: Full-time
Pay: $13.25 - $15.25 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid sick time
- Paid time off
- Parental leave
- Pet insurance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
Ability to Commute:
- Zephyr Cove, NV 89448 (Required)
Ability to Relocate:
- Zephyr Cove, NV 89448: Relocate before starting work (Required)
Work Location: In person