Hours: preferred - 9:30 am to 6:00 pm
Call Center experience must be within Medical industry (No Retail or Fast Food Call Center experience)
100% Onsite in Gainesville but can be at Orlando location
Duration: 12 months from date of start
- Education: H.S. Diploma or GED; if you have someone with an Associates or Bachelors degree and have the experience - will consider
- Experience: 2 years plus minimum w/ a Servitude attitude and empathy;
- Medical Billing background is fine but must come with Empathy for the target population they serve
Nature of Role:
- Will be handling 50 to 60 calls per day from patients regarding questions on product and/or supplies needed.
- Using Salesforce Patient Connect will be entering prescriptions and quantities and following through the order process with the supply teams.
- These are patients who have had surgery and go home or to rehab centers; the need is for follow-up with these patients for compliance purposes and to ensure they have the necessary quantity of supplies; but more so partner in their care; hospitals are broken down by territory and there are 400 to 600 patients in these territories.
- They will provide reports on risks; will need to multi-task, have an eye for details, will be on the phones and deliver "white-glove" service; role is very patient focused
- Must be an independent driver of process as they will work with larger team for required collaboration and other divisions/supply chain
- Will use PC Salesforce platform, MS Office Suite, Excel/PPT/Word
- Will use SharePoint site to load documents and reference population details, Excel - Basic - be able to hide/unhide data, scroll
Education:
- H.S. Diploma or GED required
- Will consider someone with Associates degree
- Bachelors Degree is ideal
Job Type: Contract
Pay: $19.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
Experience:
- Call center: 3 years (Preferred)
- Customer service: 3 years (Preferred)
- medical device or healthcare: 3 years (Preferred)
Ability to Commute:
- Gainesville, FL 32607 (Preferred)
Work Location: In person