The Reservations Agent serves as the voice of the hotel when guests first call or visit the property to inquire about booking. This role requires the Agent to take guest reservations in a professional and courteous manner.
JOB OVERVIEW:
- Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, and cancellations in accordance with established standards and/or scripts. Respond to and provide information on hotel services, local attractions, travel directions, etc.
- Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel’s reservations system; process reservations from the sales, reservations centers, or travel agencies/wholesalers. Designate and apply appropriate travel agency commissions
- Up-sell rooms, where possible according to established guidelines
- Perform any other duties as assigned by management
ESSENTIAL FUNCTIONS:
- Communication skills are utilized a significant amount of time when interacting with guests, clients and employees
- Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions and training
- Mathematical skills, including basic math
- Strong problem solving, reasoning, motivating, organizational and training abilities
- Must speak fluent English, other languages a plus
- Carrying or lifting items weighing up to 10 pounds
- Frequent use of a keyboard to operate reservations system, etc
- May be required to work nights, weekends and/or holidays
- A consistent display of professionalism and sincerity towards Guests and Staff is required.
- Able to effectively demonstrate associate competencies and participates in goal setting, performance feedback, and self-development activities.
- Thorough knowledge of Microsoft Office, Excel, PowerPoint, Internet, and e-mail systems.
- Knowledge of systems such as Opera and Delphi preferred.
- This position is paramount to the Hotel’s success.
Job Types: Full-time, Part-time
Pay: From $17.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Hotel Experience: 1 year (Required)
- Front Desk: 1 year (Preferred)
- Customer Service: 2 years (Required)
- Reservations: 1 year (Required)
Work Location: In person