Salesforce Trainer
Charlotte, North Carolina
Jones Networking is recruiting for a Salesforce Trainer to join a Personal Injury Law Firm in Charlotte, NC. Our client offers a competitive salary, excellent benefits, PTO, 401K and more.
Position Summary for the Salesforce Trainer:
- Support the development of Litify (Salesforce managed package) training program and continuing education solutions for employees.
- Ensure employees receive the educational resources, support, and training needed to successfully navigate and utilize Litify as a core part of their day-to-day.
- Develop a comprehensive functional and technical understanding of the core solutions offered by Litify, along with a training program for internal employees.
- Develop and maintain onboarding and certification programs for internal employees.
- Assist with the design of engaging learning experiences through a variety of training methods such as: live instruction, eLearning, infographics, reference materials, and videos that enhance employee’s skills, knowledge, and performance.
- Assume responsibility for related duties and special projects as required or assigned, and perform miscellaneous clerical and administrative tasks.
- Own the Litify resources in the Firm's Learning Management System (LMS).
- Document processes or policies as needed to establish consistent use of LMS.
- Maintain and update training records, including current employee names and information in LMS.
Qualifications Summary for the Salesforce Trainer:
- Bachelor's degree required
- Minimum 3 years in a similar training role, including experience in Litify/SalesForce training
- Demonstrated technical aptitude with Salesforce and in a Salesforce managed package like Litify for law firms
- Experience creating employee-facing technical documentation, and delivering training to internal employees
- Excellent written, verbal, and oral communication with experience making presentations to major stakeholders
- Knowledge of Microsoft Office 365 suite, including OneDrive and SharePoint
- Experience with administration of Learning Management Systems (Paylocity), and virtual training platforms (Zoom)
- Experience supporting the development of blended learning solutions including traditional classroom methods (computer or web-based training, training videos, digital media, etc.)
Salary and Benefits Summary for the Salesforce Trainer:
- Salary is commensurate with experience
- Generous health benefits package
- 401(k) retirement plan and PTO
- Life and disability insurance - Education reimbursement
Job Type: Full-time
Pay: $75,000.00 - $95,000.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: In person