Job Overview:
We are seeking a dedicated Customer Care Specialist to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service.
Responsibilities:
- Communicate with customers via phone, email, and chat to assist with inquiries and resolve issues promptly
- Utilize phone etiquette to ensure positive customer interactions
- Utilize sales techniques to promote products or services
- Provide outstanding customer service to enhance the overall customer experience
- Analyze customer needs and recommend appropriate recycling solutions
- Upsell products or services to increase revenue
- Perform data entry tasks accurately and efficiently
- Document daily interaction between customers, using our CRM database to log new Opportunities and schedule follow up activities
- Daily outreach with new and existing customers via phone, email and mass e-blasts
The Successful applicant will:
· Be resourceful, organized and motivated to increase sales by providing consistent customer care
· Have a keen eye for new & creative ways to market our products
· Be computer proficient with the ability to prioritize among competing tasks
· Have strong/polished written and verbal communication skills
· Be adaptable, eager to learn, strong attention to detail
· Have the desire to meet and exceed measurable performance goals
· Be driven to increase sales, and grow professionally within the company
Joining our team as a Customer Care Specialist offers the opportunity to develop valuable skills in communication, sales, account management and customer service. If you are a motivated individual with a passion for helping customers, we encourage you to apply for this rewarding position.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Aurora, IL 60506 (Required)
Work Location: In person