Company Summary:
Hexagon Security is an innovative growth stage company in the integrated security services sector. A venture capital backed entity, we’re tech-enabling a centuries old services industry by combining video surveillance technologies, mobile services, on-site services, and state of the art reporting technologies and processes to provide our commercial and real estate customers the safe and secure environments they desire. We’re a fast growing business with a vibrant, merit based, culture and dedicated to being the next generation of tech-enabled security services that customers need in today’s environment.
JOB DESCRIPTION
Summary/Objective
The Director of Operations is an experienced leader and manager of people who has an in-depth knowledge of business and financial operations. This position will direct and develop Operations Managers, Field Managers, and other operations personnel throughout the greater Atlanta area while having broad operational, expense, and budget management responsibilities. The position will be the company’s Operations Department Head and will report directly to the General Manager.
Essential Functions
· Thoughtful execution of the Hex Security operational budgets to enhance profitability, productivity, and efficiency throughout the company.
· Manage, develop and direct front-line management personnel to ensure key performance metrics are met (revenue retention, gross profit margin, and day-to-day personnel management).
· Serve as the Company’s quality of service focused business leader for the operations group consisting of Operations Managers, Field Managers and field operations personnel. Operational responsibilities include oversight of field operations schedules, routes, personnel, vehicles, and equipment.
· Assist the General Manager and Customer Service Executive with customer service initiatives as it pertains to operational needs/goals set forth by the clients.
· Apply managerial judgment in implementing improved processes and management methods to generate ROI and workflow optimization.
Additional Responsibilities
· Guide the Operations Managers in Operations to work within the assigned budget
· Fostering seamless cross-departmental communications
· Work with sales to provision and on-board new accounts
· Meet Hex Security strategic goals.
Competencies
· Business operations management experience
· Experience with financial accounting methods and processes
· Ability to read, understand and interpret financial statements (P&L, Balance Sheet, and Cash Flow).
· Microsoft Excel, Word, Powerpoint & Internet Browser proficiency
· Demonstrated leadership skills
· Experience managing 3 or more direct reports
· Verbal & Written communications proficiency
· Presentation skills
· Demonstrated ability for Teamwork
· Project management experience
Supervisory Responsibility
This position manages Operations and Field Managers within Operations. The Director of Operations will be assigned an annual operating budget. Position performance will be measured on meeting budgeted goals, quality of operational service, and customer and employee retention.
Position Type/Expected Hours of Work
Typical hours of operation are Monday through Friday, 9:00 a.m. to 6:00 p.m. and between 45 and 55 hours per week. Nights, weekends, and holiday work should be expected on occasion.
Travel
5% of travel outside of area of operations (Greater Metro Atlanta area).
Required Education and Experience
· Bachelor’s degree or 5 plus years of related experience
· Eight to ten years of business, finance, and administration experience.
· Current role must be in a management position.
· Leadership experience in a services business environment is preferred.
Candidates are required to successfully pass a Criminal Background Check, Reference Checks, and a favorable Credit Check.
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Atlanta, GA: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person