Responsible for providing quality guest service as it pertains to
checking in/out of guests; PBX operations to include mail/message service;
taking reservations; and services in a gracious and professional manner.
Demand accuracy with daily accounting procedures.
QUALIFICATIONS:
- High School Diploma
- Evidence of leadership ability and teamwork.
- Organized
- Detail-oriented.
- Good communicator
- Able to multitask and prioritize the importance of tasks.
- Long-range planner
- Creative
- Makes good decisions under pressure.
- Able to be flexible and change specifics quickly.
- Annually affirm Golden Bell Camp’s Statement of Faith
- College degree or equivalent experience
- Business background preferred
- Inter-Varsity Background preferred
- Ability to supervise, train and develop office staff
- Ability to prioritize and work on multiple objectives
- Ability to take charge of tasks and work independently
- Ability to develop office procedures
- Ability to work well with others
- Basic knowledge of Microsoft Word, Excel and Reservation System
- File alphabetically or chronologically
- Good written and verbal communications skills
- Good computer skills
- Flexibility work irregular and extended hours as required
ESSENTIAL JOB FUNCTIONS:
- Check-in and check-out guests in a confident, professional, and friendly manne
- Initiate courtesy follow-up after check-in to ensure guest is satisfied with accommodations as well as offer any assistance
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
- Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
- Complete all items as listed on shift checklists.
- Verify data as it pertains to: 1. Guest name, 2. Guest address, 3. Rate, 4. Date of departure, 5. Number of guests, and 6. credit card processing
- Ensure proper credit card procedures are always followed to include credit card processing and guest signature on registration slip.
- Adhere to all cashiering procedures: to include the verification of all cash, credit card, and check transactions during a given shift.
- Advise guests of any messages, mail, faxes, etc. received for them.
- Communicate service and amenities to guests.
- Record and relay messages accurately, completely and legibly.
- Maintaining and updating files
- Keeping office supplies in inventory
- Assuring that guests insurance forms are completed.
- Assisting in registration
- Maintaining a reservation system-Create online registrations.
- Performing office functions to support own work and others’ work as assigned.
- Working in partnership with the team as needed on specific.
- Participating in scheduled community activities and meetings
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Hospitality / Office: 1 year (Required)
Work Location: In person