We are seeking a reliable and customer-oriented Front Desk Clerk/Night Auditor to join our team. As a Front Desk Clerk/Night Auditor, you will be responsible for providing exceptional guest service, managing hotel operations during the night shift, and ensuring the satisfaction of our guests.
Duties:
- Greet and check-in guests in a friendly and professional manner
- Handle guest inquiries and provide accurate information about hotel facilities and services
- Assist with guest check-outs and process payments
- Manage reservations and ensure accurate room assignments
- Perform night audit procedures, including balancing accounts and generating reports
- Monitor security cameras and maintain a safe environment for guests and staff
- Handle guest complaints or concerns promptly and effectively
- Collaborate with other hotel departments to ensure smooth operations
- Maintain cleanliness and organization at the front desk area
Skills:
- Strong hospitality management skills with a focus on delivering exceptional customer service
- Knowledge of hotel operations, including front desk procedures, reservations, and night audit processes
- Excellent phone etiquette and communication skills
- Proficiency in using phone systems, computers, and other office equipment
- Ability to handle difficult situations with professionalism and empathy
- Strong problem-solving skills and attention to detail
- Ability to multitask and prioritize tasks effectively
We offer competitive pay rates and opportunities for career growth within our organization. If you have a passion for hospitality, excellent communication skills, and enjoy working in a dynamic environment, we would love to hear from you.
Job Type: Full-time
Pay: $16.00 to $16.50 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
Work setting:
Work Location: In person
Job Type: Full-time
Pay: $16.00 - $16.50 per hour
Expected hours: 32 – 40 per week
Benefits:
Schedule:
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Ann Arbor, MI 48104 (Required)
Ability to Relocate:
- Ann Arbor, MI 48104: Relocate before starting work (Preferred)
Work Location: In person